Terms & Conditions
DTS Travel & Tours Sdn Bhd
1. General
All bookings with DTS Travel & Tours Sdn Bhd are subject to these Terms & Conditions. DTS Travel & Tours operates in accordance with the applicable travel and tourism regulations in Malaysia, where required.
2. Booking & Quotation
All tour packages, transportation services, airport transfers, hotel arrangements, and travel services are subject to availability. Customers must provide accurate travel details such as travel date, number of passengers, pick-up location, drop-off location, hotel preference, and itinerary request.
3. Price & Package Confirmation
Prices may vary depending on travel date, number of passengers, vehicle type, hotel category, entrance tickets, meals, guide service, and other special requests. Booking will only be confirmed after the required deposit or full payment has been received.
4. Payment
Payment must be made according to the quotation or invoice issued by DTS Travel & Tours. Full payment must be completed before the tour date unless otherwise agreed in writing.
Payment can be made via bank transfer to the following company account:
Bank: Public Bank
Bank Address: Sungai Buloh Branch, Lot 403 & 404, Jalan 1A/1,
Bandar Baru Sungai Buloh, 47000 Selangor, Malaysia
Account Name: DTS Travel & Tours Sdn Bhd
Account No.: 3212304504
Swift Code: PBBEMYKL
Customers are required to send the payment receipt via WhatsApp or email after payment has been made. Please include the invoice number, booking name, or travel date as payment reference.
Booking confirmation will only be issued after payment has been verified.
5. Package Inclusions
Package inclusions will follow the details stated in the confirmed quotation, invoice, or tour package. This may include transport, driver, tour guide, hotel, meals, entrance tickets, or other services where clearly mentioned.
6. Package Exclusions
Unless stated in the package, prices do not include personal expenses, meals, entrance fees, travel insurance, tipping, optional activities, additional waiting time, or any service not mentioned in the package.
7. Changes to Itinerary
The itinerary may be changed due to weather, traffic, road conditions, attraction closure, government restrictions, or unforeseen circumstances. DTS Travel & Tours will arrange a suitable alternative where possible.
8. Cancellation & Refund
Cancellation must be made in writing. Cancellation charges may apply depending on the cancellation date, hotel policy, transport arrangement, supplier terms, and attraction ticket policy. Refunds, if applicable, will be processed after deducting any related charges.
9. No Show
No refund will be given if the customer does not show up on the confirmed travel date, tour date, or transfer time.
10. Pick-up Time & Waiting Time
Customers must be ready at the confirmed pick-up time and location. Any delay caused by the customer may reduce the tour duration or affect the itinerary. Extra waiting time or additional usage hours may be charged.
11. Travel Documents
Customers are responsible for ensuring that they have valid passports, visas, permits, identity documents, or other required travel documents before travelling.
12. Licensed Services
Where required, tour and travel services will be arranged according to applicable Malaysian tourism regulations. Tourism operators, guides, and tourism service providers must comply with the relevant licensing and operational requirements before conducting tourism-related business activities.
13. Tourist Guide & Transport
Tour guide and transport services will be arranged based on package requirements. Where required, DTS Travel & Tours will work with licensed tourism service providers, licensed tourist guides, and properly licensed tourism vehicles.
14. Customer Responsibility
Customers must follow safety instructions given by the driver, guide, hotel, attraction staff, or local authorities. DTS Travel & Tours is not responsible for loss, injury, delay, or damage caused by customer negligence or failure to follow instructions.
15. Personal Belongings
Customers are responsible for their own belongings during the tour or transfer. DTS Travel & Tours is not responsible for any loss or damage to personal items.
16. Travel Insurance
Travel insurance is not included unless stated in the package. Customers are encouraged to purchase travel insurance for protection against accidents, delays, cancellation, medical matters, or loss of belongings.
17. Force Majeure
DTS Travel & Tours shall not be responsible for any delay, cancellation, loss, or extra cost caused by events beyond our control, including bad weather, natural disasters, road closure, accidents, government restrictions, flight delays, or other emergency situations.
18. Privacy
Customer information provided through WhatsApp, enquiry form, email, or phone call will be used only for quotation, booking, and travel arrangement purposes. DTS Travel & Tours will not sell or share customer personal details with unrelated third parties.
19. Acceptance of Terms
By making a booking with DTS Travel & Tours Sdn Bhd, the customer agrees to the above Terms & Conditions.
